Fast Focus on TQM: A Manager’s Look at TQM Terms and Topics. By Derm Barrett. MCL Publications, 31 Pine Ridge Drive, Scarborough, Ont. M1M 2X6. 127 pages. $12.95 (plus $2.95 postage and handling)
Total Quality Management (TQM) is a system that is revolutionizing practices in a wide range of industries, including mining. Designed as a dictionary of terms and topics, this book caters to managers who want to grasp the concepts and methods of TQM in the shortest possible time and who need a handy source of reference.
It covers no less than 138 subjects ranging from “accessing TQM” through “continuous improvement,” “empowerment,” “customer focus” and “quality circles” to “zeroing in.” The author, veteran management expert Derm Barrett, is one of Canada’s leading authorities in organization development and management.
— Reviewed by George Miller, president of The Mining Association of Canada.
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